Enrollment decline, staff shortages, outdated manual processes and lagging technology – these are a few of the systemic challenges currently facing higher education. While it’s easy to sometimes feel these obstacles are insoluble, Metropolitan State University of Denver (MSU Denver) found a path to success and shared their transformative journey in a recent webinar, entitled: MSU Denver’s Enrollment Recovery – Knowledge was Power, but Implementation was their Superpower! 

Let’s talk about going beyond just getting by and focus on getting you back to happy. You talk and we’ll listen and provide solutions that make sense for your campus.

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"In terms of our relationship with CampusWorks, every dollar we spent was absolutely worth it. We could not have done it alone. Everything that we accomplished in 12 to 18 months would have taken us 5-6 years or longer had we tried to do it in-house."

Dr. Will Simpkins, MSU Denver

A link to the webinar recording can be found below


Passcode: S5.LTSf$

In the webinar Dr. Will Simpkins, VP for Student Affairs at MSU Denver, clearly lays out the four steps in their journey to post pandemic enrollment recovery. For your convenience the starting time in the webinar has been provided for each of the key phases. 

Webinar Recording

To recover enrollment, we start with listening to your story, and then work through a series of data-gathering and benchmarking exercises with your team and come back with an action plan that suits your campus. Our clients see excellent results, including boosts in new student enrollment and overall headcount. Positive outcomes are possible. After all, a thriving campus is a happy campus. MSU is thriving again based on the outcomes of their recovery focus:    

49:00 Webinar Time

Step 4 - Outcomes

If these outcomes appeal to you, let’s talk about how we can get your institution on the path to recovery. 

1-week transcript evaluation 

10-minute Call Center wait time 

Increased new student matriculation 

Increased retention 

“Word on the street” student sentiment 

There is no place for bias when assessing an institution — or a strategy. Just as you need to know your patterns to break them, CampusWorks offers a fresh look at your unique bottlenecks, obstacles, and roadblocks.               

MSU Denver’s objective assessment identified three primary problems to solve:  

11:07 Webinar Time

Step 1 - Problems




Student Experience

Great Resignation

Enrollment Decline

"This is truly a story about a university and the efforts that we, as a community, undertook in the last 2 years to influence our enrollment."

Dr. Will Simpkins, MSU Denver

Whether your data indicates a need to automate transcript, credit evaluation, or financial aid processes or empower your leaders, your desired outcome starts with outlining the critical strategies. We’re mindful of the fact that your team may be stressed, on the verge of burnout, or in need of objective feedback, so we work fast to develop thoughtful and concise plans that get you moving in the right direction and keep you going for years to come. MSU Denver identified and deployed the following emerging strategies:    

25:50 Webinar Time

Step 3 - Strategies

"My President talks about the Boomerang effect.  We want to grow team members (through professional development) because even if they leave for another institution tomorrow, we want them to come back in five years and bring the knowledge from that institution."

Dr. Will Simpkins, MSU Denver

Student Experience


Enrollment Recovery

When the numbers suddenly drop, having an objective third party with extensive leadership experience is a must. Recovery and sustainability go hand in hand, but in order to reach your ideal solutions, you first have to determine the obstacles in your way and identify the processes required to reach your ideal solutions. MSU Denver isolated these integral processes on their path:  

17:28 Webinar Time

Step 2 - Processes

"I will say the depth of the external reviews from CampusWorks were really stunning to me as someone who has seen external reviews over the years.  What we received was actual system maps, proposals for restructuring organizational charts and redoing processes like how a document moves through evaluation.   This was a level that didn't just tell us what was wrong, it told us potential solutions to fix the problem."

Dr. Will Simpkins, MSU Denver

External Reviews of IT, Registrar, Bursar, Financial Aid

Staff Listening Sessions

Senior Staff Engagement

Process mapping